Sector Performance: Q1 FY25-26
In this article I share a few graphs made from the data used by the Sector Performance Report (July to October 2025), published by the Aged Care Quality and Safety…
In Q4 2025, based on NQIP data submitted by MOA on behalf of members, 31.7% of residents declined to complete the Quality of Care Experience (QCE) survey. This is a gap in…
Providing person-centred care means communicating with people in the language they prefer. For many older Australians from culturally and linguistically diverse backgrounds…
Aged care services across Australia are required to measure how satisfied their residents are with their care and quality of life. However, there’s a problem with how these…
Visualising Aged Care Star Ratings up to Q4 FY23-24
The latest Australian aged care star ratings have continued the upward trend. Below I show two animated histograms highlighting how star ratings have changed over time until…
In this article I share interactive graphs that allow readers to explore trends in Australian aged care star ratings for various groups of homes.
A Ridgeline Plot of Aged Care Star Ratings
In this article, I share a ridgeline plot showing the evolution in the distribution of Australian aged care star ratings since they were introduced. I specifically use the…
In this article, I visualise the most recent year of Australian residential aged care star ratings. Using a Sankey chart, I show the flow of star ratings between quarters.…
A Year of Aged Care Star Ratings Visualised
An Interactive Aged Care Star Rating Frequency Chart
Some time ago I designed a frequency chart for displaying how common various combinations of aged care star ratings are. However, while broad patterns were easy to make out…
Gathering feedback from aged care consumers, representatives, visitors, and staff is key to improving the quality of care offered by aged care services. While constructive…
The December Effect for Compliments in Aged Care
Potential Underreporting of Pressure Injuries in the National Aged Care Mandatory Quality Indicator Program
In this analysis I consider potential underreporting of pressure injuries in the National Aged Care Mandatory Quality Indicator Program by modelling the reporting of zero…
In this article I aim to provide some visualisations and analysis of the star rating extract for Q3 FY22-23, released by the Australian Government Department of Health and…
Aged Care Star Ratings for Q3 FY22-23
Analysis of Rest Homes in New Zealand
In this analysis I summarise the full list of certified rest home providers in New Zealand, a publicly available dataset, released by the Ministry of Health-Manatū Hauora (20…
Both positive and negative feedback contribute to the continuous improvement of aged care services. Positive feedback recognises and reinforces what is working well, while…
Lessons From Text Mining Aged Care Consumer Feedback
Pets in Aged Care
In this analysis I look at the impact of allowing pets in aged care. Some research has been done that suggests keeping pets in residential aged care can be therapeutic for…
In this article I share some interactive graphs that give insight into the people using aged care services in Australia. My aim was to highlight trends, age structure, and…
People Using Aged Care 2008-2022
I have previously performed descriptive analysis of the star ratings for Q2 FY22-23. In this article, I used the same dataset, and a linear model to assess the importance of…
The service level data for aged care star ratings is now available (Australian Government, Department of Health and Aged Care 2023), but in its unprocessed form it is hard…
Analysing Aged Care Star Ratings for Q2 FY22-23
An analysis of NDIS staff feedback
I analysed the results of the Staff Feedback Survey delivered by MOA Benchmarking (2022) to members that provide disability support services and I have shared the results…
I may update with new data extracts as they are released by Australian Institute of Health and Welfare (2023). However, I have included the option of using data from…
Quality control using control charts in aged care
The world is unpredictable. In a particular month, a person with a low risk of falls may experience more falls than someone with a high risk. If the risk of falls has…
The 2020 and 2021 flu seasons in Australia did not arrive. In fact, in Figure 1 it is hard to even make out the lines representing the weekly number of confirmed flu cases…